Customer Service

 

Hassle-free Returns & Exchanges & Order Cancellation

To return an item, call us to get a return authorization number and then return the unused merchandise in new condition within 15 days.

Returns and exchanges are only accepted within 15 days from the invoice date. The following conditions apply:

Shipping Your Return to Us - Easy as 1-2-3!

Securely pack all items being returned, in the original package if possible.

Enclose a copy of the original packing list and the return form with the return merchandise. Be sure to keep the original packing list for your records.

Ship the return package to:

South Bay Skates

3594 Redondo Beach Blvd.
TorranceCA90504
USA

When we receive the return and have determined that it has not been used, your Credit Card orPayPal account will be refunded the full amount, minus the outbound shipping and handling charges (unless it's our fault that you're returning the merchandise). If the item is an exchange, you will be responsible for the inbound and outbound S/H costs for second shipment (unless it's our error). If you are returning a product that was a part of a free shipping promotion and the return brings the order total below the free shipping offer you will be credited for the product less the regular shipping charge for the rest of your order. If you are returning a product that was apart of a coupon offer where the return would then void the coupon offer, the coupon amount will be deducted from the product(s) returned.

For your protection, we suggest you return your merchandise via UPS or insured Parcel Post. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

Order Cancellation
If you cancel an order that has already been paid for via paypal or credit card there will be a $4 order restocking/inventory maintenance fee. This fee covers the cost of restocking your order and for inventory control processing.

 

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